These Terms and Conditions apply to all bookings for Upland Farm. By making a booking with us you acknowledge that you have read and abide by these terms. These terms may be updated at any time and will be posted on our website. Please take care to do your due diligence and ask all necessary questions and confirm dates, time and details with all parties before making your booking.
When making a booking, please ensure that all the details you provide are correct. It is your responsibility to notify Upland Farm if any of your details have changed. We reserve the right to refuse a booking and refund any payments made at our discretion.
Rates may increase without notice due to any changes in government requirements, taxes or levies. Guests will be notified where possible of increases.
The full tariff must be paid at the time of booking. Upland Farm will accept payment by Bank Transfer or Credit Card via our external booking site Lodgify. Upland Farm reserves the right to release dates if payment terms are not met.
CHECK IN/CHECK OUT
Check in time is 3.00pm and check out is 11.00am. We will try wherever possible to accommodate early arrival and/or late departure.
The following notice periods apply to ALL cancellations (inclusive of COVID related situations) at Upland Farm accommodation. All cancellations must be requested in writing to our email firstname.lastname@example.org.
More than 30 days before check in:
A full refund will be issued and a cancellation fee of $50 will be applied.
30 days or less before check in:
The booking will be non-refundable. If we are able to re-book the accommodation for the same time period, the balance of the accommodation costs paid will be refunded and a cancellation fee of $50 will be applied.
Bookings impacted by government restrictions due to coronavirus 30 days or less to check in that prevent guests from lawfully attending the property:
The booking amount is non-refundable. All money paid will be put into a credit for use toward a future booking and to be used within 2 years. If the credit is not used within 2 years all money paid will be forfeited.
A booking can be rescheduled with no cancellation fee, provided 30 days notice has been given. The new booking date must be within 12 months from the original booking date and only one date change per booking is permitted before an administration fee is then applied.
No refunds will be given for any early departures.
We strongly recommend the purchase of comprehensive travel insurance to cover unforeseen circumstances – medical emergencies, cancellations, additional expenses – that may result in the cancellation of holiday bookings.
We are a small family business so please be mindful that cancellations impact our business and appreciate when guests postpone their booking rather than cancelling where possible.
The maximum number of guests in the Guest House is 5 persons (adults and children) and must not be exceeded. The 5th person must be on a trundle or a cot which can be purchased at the time of your booking. If the occupancy exceeds this, an additional fee of $100 per person per night will be charged to your nominated credit card.
Children are welcome to stay at Upland Farm and must be accompanied by an adult at all times. Please be aware that we do not supply a fire guard on our fireplace and the decking area is elevated with stairs without railings. We remind you that Upland Farm is a working property and clearly signed electrical fences are in place for the safety of you, your children and our cattle.
Cots, high chairs and bed guards can be requested. You will find plastic utensils in the kitchen.
BEHAVIOUR AND NOISE POLICY
We are located in a residential neighbourhood. Please respect our neighbours and keep noise to a minimum. Unreasonable noise will not be tolerated after 10.00pm. Guests that do not respect this policy will be asked to leave the property at any time of day or night and no refunds will be applicable.
VISITORS, PARTIES AND FUNCTIONS
Guests’ visitors are not permitted onto the property. Upland Farm does not allow for parties and all events/elopements/weddings must be organised through our packages.
Guests must take care to look after the property, furnishings and surroundings. Any faults, damages or breakages must be reported to the owners. On departure the property must be left in a clean and tidy state. You will find a check out checklist in the Welcome Book. Upland Farm reserves the right to charge guests for the following, but not restricted to, all damages and breakages inside the Guest House and on the property, lost keys, missing items, extra cleaning and unpaid expenses. An amount equal to the repair or replacement cost for the damaged goods will be automatically charged to the credit card provided as security for the booking following at least one attempt to contact the credit card holder.
If any items are missing from Upland Farm after your departure, the cost of replacement will be automatically charged to the credit card provided as security for the booking following at least one attempt to contact the credit card holder.
You must not alter, move or rearrange any furniture, fixtures or fittings in The Guest House without prior approval.
Upland Farm is a working cattle farm. You will have access to the acreage but please take care when exploring. Cattle, kangaroos and other wildlife on the farm, although are friendly and inquisitive, are not pets, so please keep a safe distance from them and do not feed them. There are several electric fences around the property in place for the safety of our guests and our cattle that are clearly signed, please do not touch the fences. The fence and gates around the houses are not electrical.
We are not liable for any loss or damage to all guests personal property during their stay at Upland Farm. We recommend that you and your guests purchase comprehensive travel insurance to cover any loss or damage to personal belongings during your stay at Upland Farm.
No refunds can be made because of a Western Power outages occurring during your stay and we apologies if there are any inconveniences.
LOST KEY POLICY
A $40 charge will apply if keys are lost or damaged and will be charged to the credit card supplied. A call out fee of $200 will also apply if we require a locksmith to attend the property.
Smoking inside The Guest House is strictly prohibited. If smoking outside all windows and doors must be closed and all cigarette butts must be extinguished and placed in the outdoor bins provided. In the event that guests or smoke inside the Guest House or residue smell is unable to be removed with general cleaning, an additional fee of $400 for specialised cleaning will be charged to your nominated credit card.
As this is a working cattle farm, we have a strict ‘no pet policy’.
Please use the gravel road to park on. Quad bikes and dirt bikes are not to be brought onto the farm. We understand that some guests will be continuing their travels with a caravan. Caravans can be brought onto the farm but are not to be used as additional accommodation during your stay. Please take care and drive slowly on the gravel.
Commercial offerings can be arranged via email and additional fees apply. Commercial photoshoots and filming at Upland Farm are prohibited unless prior written approval has been arranged.
Any event or circumstance which is in the nature of force majeure including but not limited to fire, flood, storm, accidents, pandemic, plague, earthquake, riots, explosions, hostilities, labour disputes and industrial actions which prevent a party from complying with its obligations under this agreement and which that party did not cause and cannot control of influence.