These Terms and Conditions apply to all bookings for Upland Farm. By making a booking with us you acknowledge that you have read and abide by these terms. These terms may be updated at any time and will be posted on our website. Please take care to do your due diligence and ask all necessary questions and confirm dates, time and details with all parties before making your booking.

BOOKINGS

When making a booking, please ensure that all the details you provide are correct. It is your responsibility to notify Upland Farm if any of your details have changed. We reserve the right to refuse a booking and refund any payments made at our discretion.

Rates may increase without notice due to any changes in government requirements, taxes or levies. Guests will be notified where possible of increases.

PAYMENT

The full tariff must be paid at the time of booking. Upland Farm will accept payment by Bank Transfer or Credit Card via our external booking site Lodgify. Upland Farm reserves the right to release dates if payment terms are not met.

CHECK IN/CHECK OUT

Check in time is 3:00pm - 7:00pm

Check out is 10:00am

We consider our housekeepers as part of the Upland Farm so please be considerate of this check out time. Late check out will incur additional fees equal to one day’s accommodation.

If you are not familiar with Australian roads or country driving, we recommend arriving to Denmark when it is light. At dusk and in the evening, the roads are not lit and extra caution needs to be made for wildlife on the road.

CANCELLATION POLICY

The following notice periods apply to ALL cancellations (inclusive of COVID related situations) at Upland Farm accommodation. All cancellations must be requested in writing to our email hello@uplandfarm.com.au.

We strongly recommend the purchase of comprehensive travel insurance to cover unforeseen circumstances that may result in the cancellation of your holiday booking.

More than 30 days prior to check in date:

The booking will be refunded minus the first night tariff.

30 days or less before check in:

The booking will be non-refundable and 100% of the fees will be forfeited. If we are able to re-book the accommodation for the same time period, the balance of the accommodation cost will be refunded minus the first night tariff.

During peak periods (December - January, Easter, Public Holidays and Public Holiday long weekends):

All bookings are strictly non-refundable.

Bookings impacted by government restrictions due to coronavirus 30 days or less to check in that prevent guests from lawfully attending the property:

The booking amount is non-refundable. All money paid will be put into a credit for use toward a future booking and to be used within 2 years. If the credit is not used within 2 years all money paid will be forfeited.

Rescheduling a booking:

A booking can be rescheduled with no cancellation fee, provided more than 30 days notice has been given. The new booking date must be within 12 months from the original booking date and only one date change per booking is permitted before an administration fee is then applied.

No refunds will be given for any early departures.

We are a small family business so please be mindful that cancellations impact our business and appreciate when guests postpone their booking rather than cancelling where possible.

Please allow 7 business days for refunds.

GUEST OCCUPANCY

The maximum number of guests in:

• Cabin Dune and Vine is 4 persons (adults and children)

• Cabin Forest and Wren is 2 adults (strictly adult only)

  Guest occupancy must not be exceeded, additional charges will apply.

CHILDREN

Children are welcome to stay at Upland Farm in Cabin Dune and Vine and must be accompanied by an adult at all times in the property and on the farm grounds. Please be aware that we do not supply a fire guard on our fireplace and the decking area is elevated with stairs without railings. Our cattle are farm animals and we are not a petting farm. Upland Farm accepts no liability for the actions of children whilst on the property.

Cots, high chairs and bed guards can be requested. You will find plastic utensils in the kitchen.

Children are not permitted in Cabin Forest and Wren.

BEHAVIOUR AND NOISE POLICY

We are located in a residential neighbourhood. Please respect our neighbours and keep noise to a minimum. Unreasonable noise will not be tolerated after 9:00pm. Guests that do not respect this policy will be asked to leave the property at any time of day or night and no refunds will be applicable.

VISITORS, PARTIES AND FUNCTIONS

Guests’ visitors are not permitted onto the property. Please be respectful of this rule and to our other guests who are staying at the farm. Upland Farm does not allow for parties and all events/elopements/weddings must be organised through our packages.

ADDITIONAL CHARGES

Guests must take care to look after the property, furnishings and surroundings. Any faults, damages or breakages must be reported to the owners. On departure the property must be left in a clean and tidy state. You will find a check out checklist in the Welcome Book. Upland Farm reserves the right to charge guests for the following, but not restricted to, all damages and breakages inside the cabin and on the property, lost keys, missing items, extra cleaning and unpaid expenses. An amount equal to the repair or replacement cost for the damaged goods will be automatically charged to the credit card provided as security for the booking following at least one attempt to contact the credit card holder.

If any items are missing from Upland Farm after your departure, the cost of replacement will be automatically charged to the credit card provided as security for the booking following at least one attempt to contact the credit card holder.

You must not alter, move or rearrange any furniture, fixtures or fittings inside or outside.

LIABILITY AND FARM LIFE

Upland Farm is a working cattle farm. You will have access to the acreage but please take care when exploring. Cattle, kangaroos and other wildlife on the farm, although are friendly and inquisitive, are not pets, so please keep a safe distance from them and do not feed them. There are several electric fences around the property in place for the safety of our guests and our cattle that are clearly signed, please do not touch the fences. The fence and gates around the houses are not electrical.

Upland Farm is not liable for any loss or damage to all guests personal property during their stay at Upland Farm. You, your children and your guests acknowledge that there are risks associated with attending the property. You, on behalf of yourself, your children, your guests, personal representatives and any other heirs, irrevocably agree to release, waive, discharge, hold harmless, defend, and indemnify Upland Farm and all its staff from any and all claims, actions or losses as a result of bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of participation in all activities while at the property.

No refunds can be made because of a Western Power or WIFI outage occurring during your stay and we apologies if there are any inconveniences.

LOST KEY POLICY

A $65 charge will apply if keys are lost or damaged and will be charged to the credit card supplied. A call out fee of $200 will also apply if we require a locksmith to attend the property.

SMOKING

Upland Farm is in a bushfire zone and smoking is not permitted at any time. Guests who do not respect this serious rule will be asked to leave the property. In the event that guests smoke inside the cabin or near the Cabin and residue smell is unable to be removed with general cleaning, an additional fee of $550 for specialised cleaning will be charged to your nominated credit card.

PETS

As this is a working cattle farm and have biosecurity laws in place, we strictly do not allow pets.

ACCESS & PARKING

Please be aware that we are a working farm and access is via a gravel road which is occasionally uneven and slippery with wet weather. Please take care and drive slowly. Please use available parking spaces and do not park on the grass. Quad bikes and dirt bikes are not to be brought onto the farm. Caravans, tents and campers are not permitted on the property.

COMMERCIAL POLICY

Commercial offerings can be arranged via email and additional fees apply. Commercial photoshoots and filming at Upland Farm are prohibited unless prior written approval has been arranged.

FORCE MAJEURE

Any event or circumstance which is in the nature of force majeure including but not limited to fire, flood, storm, accidents, pandemic, plague, earthquake, riots, explosions, hostilities, labour disputes and industrial actions which prevent a party from complying with its obligations under this agreement and which that party did not cause and cannot control of influence.